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How to Prepare for Your Pick Up

What You Need to Do

​To prepare for your pick up we ask you to:

  • Clean any items of all dust, food, debris and mould, especially vacuum cleaners and microwaves.

  • Drain any water from the appliance using the electric function or manual valve.

  • Turn off location services (in Settings > Privacy) on Apple devices then restore or reset any computers, phones and tablets to wipe your data. We can erase hard drives and provide a certificate of erasure.

  • If you are a household, leave your items outside on or before the time of your appointment time with a note "for Arnies".

  • For business pick ups we do go inside offices. 

  • Make sure you do not want anything you leave for us. This includes any boxes or bags. We can't assure its return.

  • Clearly mark anything else you are leaving outside to let us know not to take it. 

  • Unpack any TVs from their box and leave it out just on their own.

What We Do and Don't Take

We do take

  • Laptops, computers, servers, tablets, mobiles, TVs, printers, monitors, washing machines, dryers, dishwashers, microwaves, drones, cables, chargers, remotes (for a full list see our FAQ page)

 

We don't take

  • Fridges, freezers, ovens, range hoods or stoves

  • Dirty appliances filled with dirt, food or mould

  • Large office photocopiers

  • CRT (old box type) or rear projection TVs

  • Appliances filled with water

  • Vacuum cleaner bags filled with dirt or debris

  • Styrofoam or other packing materials

  • Furniture or other non-electrical items

  • Video tapes, DVDs or CDs (we do take computer games)

 

All items need to be cleaned before leaving them out for collection. 

We do go inside offices and businesses, but we do not go inside homes.

We do not move large, heavy items down stairs inside or outside - our drivers must have level access to ensure their safety. 

We cannot guarantee a pick up if we do not have appropriate access.

Our drivers must have a place where our vans or truck can safely and legally park to pick up your items.

 

If your items are in a narrow laneway, have no clear access or place to park, they will need to be left where we can pick them up.


Thank you for your understanding and cooperation.