FAQ

Is your service really free?

Yes, we provide 100% free pick up and recycling of electric and electronic items to households, businesses and government. We never charge for any of our services.

What happens to my computer, phone or tablet and the data on it?

It depends on the state of your device when we receive it. The best form of recycling is reuse. But, we will only be able to reuse your phone or tablet if it has been erased and restored to factory settings. It then becomes, in effect, a "new" device. 

 

If your computer or laptop has data on it, the hard drive will be fully broken down. The computer will then be able to be re-used. If it is broken or too old, it will be either used for parts or fully recycled to its base components.

 

If your tablet, phone  or other device has data on it and is locked or password-protected, we will only use it for parts or fully recycle it as base components.

Some companies specify that we only fully recycle all their devices. We then ensure they are all completely broken down and fully recycled.

 

We will never resell or in any way reuse a device that has customer data on it. 

  

What do and don't you pick up and recycle? Why?

We pick up and recycle most anything with a cord, and even the cords themselves!

 

This includes, but is not limited to computers, laptops, mobile phones, computer games and consoles, iPads, tablets, servers and server racks, stereos, speakers, DVD players, iPods, cameras, Foxtel boxes, phones, heaters, amplifiers, monitors, televisions, calculators, plugs, transistor and clock radios, medical equipment, tools washers, dryers, air conditioners, fans, microwaves, drones, dishwashers, cables, remotes, chargers, old or vintage collectables, solar panels, sewing machines, overlockers.

 

Feel free to ask if you have something that isn't on the list.

 

We cannot take fridges, freezers, stoves, ovens, range hoods, barbecues and office photocopiers at this time. Stoves, ovens and range hoods often have residual food and/or grease and so are a bio-hazard.

 

To legally recycle fridges, they need to first be degassed. It costs approximately $120 per standard size fridge to do so. If you are willing to pay for this process and provide a receipt showing us it has been done, we can then recycle the fridge. Otherwise, we can't.

Office photocopiers are too heavy for our drivers and we do not have the equipment we would need to safely move them. You are welcome to drop them off at our warehouse.

We do not pick up beds, mattresses, furniture, building materials or anything hazardous. 

Do you take scrap metal?

Yes we do. We can recycle most metals. Please note we can not take anything that is chemically toxic or a biohazard. 

How can we support Arnies?

We've had a lot of people buy us a Kofi from this link that is also on our home page. We also are working with "local heroes" to create community collection days in neighbourhoods and businesses, or to make their garage available for people in the neighbourhood to drop off for a block collection.

One of the easiest ways you can help us is by unlocking, erasing or restoring your devices to their factory settings. This way we can recycle them in the best way possible - getting them to someone who will love and use them again. 

What do you do with the items you pick up?

The best form of recycling is reuse. With that in mind we...

  • Test, clean and try to find buyers for the items as they are.

  • Find people who refurbish and reuse the items. 

  • Locate collectors in Australia and overseas who are excited by retro electronics and want to own or restore old items that have nostalgic value.

  • Disassemble, or sell items whole, for restorers and collectors to use them for parts.

  • Donate items for use in community and/or arts projects.

  • Recycle any items we are unable to find buyers/users for for as metals via govt accredited metals recycling operations.

  • Constantly seek better ways to recycle

Do you repair electronics or appliances?

Unfortunately we do not for a few reasons. ​We are not licensed electricians. The overhead needed to repair the many different appliances and electronics would require a completely separate business. As well, the manufacturers make it very difficult to repair even minor faults. 

Are you a not-for-profit or a charity?

We are a for-profit, social enterprise. The money we make enables us to keep our pick up and recycling service free for the community.

 

Do you recycle everything?

Yes. We do not put any of the items we pick up for recycling into landfill. 

Can you assure safe destruction of data?

Yes we completely dismantle all hard drives. We do provide a certificate upon request.

Do you operate in other locations?

We mainly operate in the Sydney, metro area and will be expanding to other locations as soon.

Do just pick up from homes?

We pick up from anywhere and anyone! We pick up from businesses as well as homes, schools... anywhere there is stuff to be recycled. Our service is free to businesses as well as households.

Can I drop stuff off at your warehouse?

Yes! We are now available for drop offs at 190 Kingsgrove Road, Kingsgrove, Sunday - Thursday between 10:00am - 2:00pm and Fridays from 10:00am - 12:00pm. If you want to drop off at a time outside these hours, just let us know and we'll see what we can do. You can book in a time here.

Do you recycle videos, DVDs, CDs or cassettes? If so, how?

Right now we do not, although we used to. We received a very large volume and  are currently trying to find a way to recycle what we have. Once we find a way to responsibly recycle or reuse them, we will continue to accept these items.

However, we would never accept pornographic or pirated medium. Pirated products are illegal to sell and pornography is contrary to our company ethos. We would have to bin anything that comes in as they can't be recycled. As we are committed to saving everything we pick up from landfill, we will not knowingly pick up anything that we know we will need to throw out.